Reinstall EnCompass

Steps to Reinstall EnCompass App

Before you begin, ensure you are connected to a stable Wi-Fi network (home Wi-Fi is recommended)

Step 1: Sync your Existing Data

1. Open your current EnCompass app on your iPad and perform a sync to ensure all your data is fully updated on our servers. 

Step 2: Uninstall EnCompass

1. Navigate to your iPad Settings > General > iPad Storage > EnCompassV5.
2. Select Delete App and follow the steps to delete.

Step 3: Install EnCompass

1. On your iPad, navigate to the "Links" folder and click the first link "DownloadEnCompass". Alternatively, open the following link.
2. Tap the orange banner at the top of the page. 
3. When prompted, select Install or Open (option depends on iPadOS version). 

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Steps to Trust Developer

Since this is a fresh installation, you may see an “Untrusted Enterprise Developer” message when opening the app. Follow the steps below to resolve this. 

1. Navigate to your iPad Settings > General > VPN & Device Management > Encore Field Marketing Solutions Inc.
2. Tap Trust "Encore Field Marketing Solutions Inc."
3. Confirm by tapping Trust in the pop-up and follow any additional on-screen prompts. Your iPad will restart during this process. 

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Important Notes

• The initial sync may take longer than normal, up to 30 minutes or more, depending on your internet connection. 
• Your EnCompass login credentials can be found in your welcome email.